• NEW – HHS Provider Relief Fund Guidance Reporting Requirements (Oct. 5, 2020)
• Extension of Hospital Admin Flexibilities for COVID-19 (Sept. 30, 2020)
• Nursing Facilities COVID Test Payment for Medicare Enrollees (Sept. 30, 2020)
• CMS Guidance: COVID Test Payment Flow Chart Nursing Facilities (Sept. 30, 2020)
• Federal Relief Funds for Providers Deadline Extended to Sept. 13 (Sept. 4, 2020)
• Telehealth Coverage Extended to Dec. 31, 2020 (Aug. 26, 2020)
• Federal Relief Funds for Providers Deadline Extended to Aug. 28 (Aug. 7, 2020)
• CHOICES and CHOICES ECF Residential Special Needs Adjustment and Personal Care Rate Differential (July 28, 2020)
• Federal Relief Funds Deadline Extended to Aug. 3 (July 21, 2020)
• State of Emergency Extended and Telehealth Coverage Extended (July 2, 2020)
• COVID-19 DME Short-Term Guidance (June 12, 2020)
• HRSA Program FAQ Re: Provider and Facility Reimbursement for COVID-19 Testing and Treatment of Uninsured Patients (June 2020)
• Request to CMS for Targeted Payments to PCPs (June 9, 2020)
• Telehealth Coverage Extended to June 30, 2020 (June 4, 2020)
• Update on Administrative Change Flexibilities (May 8, 2020)
• Guidance and Information for Administrative Changes (April 21, 2020)
• Civil Rights Guidance (April 8, 2020)
• Federal PASRR Requirements (April 1, 2020)

Yes, we are waiving prior authorization requirements for the testing and treatment of coronavirus during the COVID-19 emergency. However, we aren’t suspending other prior authorizations. We have prior authorizations in place for several reasons, but mainly to make sure treatments are covered and our members don’t pay more than they should.

Since Feb. 4, 2020, we’ve covered our members’ cost-share for COVID-19 testing, related office visits and services. This policy applies to FDA-approved tests and those currently pending FDA approval. It also applies to testing performed by providers outside of our network.

Yes, we are waiving prior authorization requirements for the testing and treatment of coronavirus during the COVID-19 emergency. However, we aren’t suspending other prior authorizations. We have prior authorizations in place for several reasons, but mainly to make sure treatments are covered and our members don’t pay more than they should.

From Feb. 4, 2020, until further notice during the COVID-19 emergency, our reimbursement will be consistent with the current CMS rates for COVID-19 lab testing. This applies to FDA-approved COVID-19 tests and those currently pending FDA approval. Please use the following codes for all contracted and non-contracted labs and providers across all BlueCross BlueShield of Tennessee product lines:

• U0001 – CDC
• U0002 – Commercial Labs
• CPT^® code 87635 to be priced at the U0002 payment or the lesser of billed charges once physicians can do their own testing
• U0003 and U0004 – High-Throughput Testing (Effective April 14, 2020)
• 87426 and 0223U (Effective June 25, 2020)

From March 1, 2020, until further notice during the COVID-19 emergency, our reimbursement will be consistent with the current CMS rates for COVID-19 lab testing. This applies to FDA-approved COVID-19 tests and those currently pending FDA approval. Please use the following codes to ensure timely payment.

• G2023 – home/nursing home collection
• G2024 – home/nursing home collection
• C9803 – hospital outpatient

Yes. Testing guidelines for these circumstances are outlined below:

• COVID-19 testing done 72 hours before an admission/outpatient procedure will pay “in addition” to the procedural reimbursement.
• COVID-19 testing done less than 72 hours (i.e., 48 hours), but prior to the day of the admission/outpatient procedure, will pay “in addition” to the procedural reimbursement.
• COVID-19 testing done at the time of an admission/outpatient procedure and billed on the same claim as the admission/outpatient procedure will be included in the admission or outpatient procedure reimbursement.

Please note: The test will be covered even if the member’s admission/OP procedure is canceled due to a positive COVID-19 test.

Yes. COVID-19 testing performed as part of an emergency room visit will be reimbursed separately from the emergency room visit. Please note: For ER claims, the COVID-19 test should be included on the same claim as the ER services being billed.

We’re waiving member cost-share for in-network COVID-19 treatment, including hospitalization, until further notice during the COVID-19 emergency. Out-of-network treatment will be subject to out-of-network benefits and our out-of-network allowed amounts.

Yes. We’ll cover our members’ swabs and test results in a drive-through setting as part of the lab payment. Please talk with your Network Manager if you have questions.

No. We’ll only reimburse for our members’ COVID-19 swabs and test results in drive-through testing. *Codes included on preferred lab exclusion list for BlueCare, TennCareSelect and CoverKids.

The CDC has linked to each state’s department of health contact information for testing. Here’s a link to the CDC site: cdc.gov/publichealthgateway/healthdirectories/healthdepartments.html.

We’ll pay for FDA-approved versions of these tests when they’re ordered by an in-network physician during in-person or telehealth appointments.

Many of the antibody tests marketed have proved to be ineffective, so we’ll only cover the ones that the FDA has cleared, approved or given emergency use authorization for. Like you, we’re deeply invested in making sure our members get safe, effective and conclusive tests, while minimizing false or misleading diagnoses.

If the above conditions are met, our reimbursement will be consistent with the current CMS rates for COVID-19 lab testing. This applies to FDA-approved COVID-19 tests and those currently pending FDA approval. Please use the following codes to ensure timely payment:

• 86328 and 86769 – Antibody Testing During Appointment
  Effective for dates of service April 10, 2020, until further notice during the COVID-19 emergency.
• 0224U – Antibody Testing During Appointment
  Effective for dates of service June 25, 2020, until further notice during the COVID-19 emergency.
• 86413 – Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) (COVID-19)
  Effective for dates of service Sept. 8, 2020, until further notice during the COVID-19 emergency.

We’ll pay for at-home tests that diagnose current disease when they’re ordered by a licensed physician. Many of the at-home tests marketed have been proved ineffective, so we’ll cover just those the FDA has cleared, approved or given emergency use authorization for. Like you, we’re deeply invested in making sure our members get safe, effective and conclusive tests, while minimizing false or misleading diagnoses.

No. We understand that, as businesses reopen and adapt their health and safety practices, many require routine COVID-19 testing as part of their return-to-work or ongoing safety procedures. Employment-based COVID testing is not part of our members’ health plan benefits, similar to pre-employment and periodic drug testing, and coverage for it isn’t included under the CARES Act. We’ll continue to cover the full cost of COVID-19 testing that’s recommended by a member’s health care provider based on their symptoms, risk or exposure. And until further notice during the COVID-19 emergency, our reimbursement will be consistent with the current CMS rates for COVID-19 lab testing. This applies to FDA-approved COVID-19 tests and those currently pending FDA approval.

Yes. Effective for dates of service March 16, 2020, until further notice during the COVID-19 emergency, you may bill for telehealth in the following ways:

• CPT^® codes 99441 – 99443 for telephonic provider-to-member consultations for all lines of business’s PCP or specialist benefits.
• E/M codes 99201 – 99215 for virtual and telephonic consults with your patients.
• E/M codes 99421 – 99423 for non-face-to-face digital online consultations.
• HCPCS codes G2061, G2062 and G2063 for online assessments and management.
• HCPCS code G2010 for remote evaluation of video and/or images.
• HCPCS code G2012 for virtual check-ins with your patients.
• CPT^® codes 97153, 97155, 97156, 90791, 90792, 90832, 90834 and 90837 for behavioral health consultations.
• CPT^® codes H0032 and H2019 (with or without a modifier HO) for Applied Behavior Analysis (ABA) therapy.
• In addition, here are some more recent behavioral health codes.

When billing for telehealth, applicable service codes, diagnostic codes, modifiers and units should be reported with Place of Service-02 or your normal Place of Service code with a 95 modifier appended to the CPT/HCPCS code. This will let us know you’ve treated our member using telehealth.

The Division of TennCare posts regular updates, including recommendations on providing care for Long-Term Services and Supports (LTSS) members in home settings. Visit the site for helpful advice.

Yes, in accordance with CMS guidelines, we’ll cover these visits with in-network providers during the COVID-19 emergency. Once the state of emergency is lifted, we’ll reevaluate our policy and provide an update on this site.

Please bill them with the appropriate Revenue code and the DR (Disaster Recovery) condition code.

Do I need different codes to bill for telehealth for PT/OT/ST Skilled Therapies?
Specific outpatient PT/OT/ST CPT® codes are included as part of the temporary expansion of telehealth services as a result of the COVID-19 emergency.

• Effective for dates of service March 18, 2020, until further notice during COVID-19 emergency.
• Providers supported by this exception are licensed physical therapists, occupational therapists and speech-language pathologists.
• All services provided are medically appropriate and necessary.
• The services must take place in real time, and the patient and provider are connected via an interactive audio and video telecommunications system.
• All relevant online communications about the member’s medical care and follow-up are included in their medical record.
• Any existing visit limitations and/or prior authorization requirements continue to apply.

When billing for telehealth, applicable service codes, diagnostic codes, modifiers and units should be reported with Place of Service-02 or your normal Place of Service code with a 95 modifier appended to the CPT/HCPCS code. This will let us know you’ve treated our member using telehealth.

Category	CPT® Code	Description
Physical Therapy	97161	Physical therapy evaluation – low complexity
Physical Therapy	97162	Physical therapy evaluation – moderate complexity
Physical Therapy	97163	Physical therapy evaluation – high complexity
Physical Therapy	97164	Physical therapy re-evaluation
Physical Therapy	97110	Therapeutic procedure, one or more areas, each 15 minutes
Physical Therapy	97116	Gait training
Physical Therapy	97530	Therapeutic activities, one-to-one patient contact, each 15 minutes
Physical Therapy	97112	Therapeutic procedure, one or more areas, each 15 minutes
Physical Therapy	97535	Self-care/home management training, each 15 minutes
Occupational Therapy	97165	Occupational therapy evaluation – low complexity
Occupational Therapy	97166	Occupational therapy evaluation – moderate complexity
Occupational Therapy	97167	Occupational therapy evaluation – high complexity
Occupational Therapy	97168	Occupational therapy re-evaluation
Occupational Therapy	97110	Therapeutic procedure, one or more areas, each 15 minutes
Occupational Therapy	97530	Therapeutic activities, one-to-one patient contact, each 15 minutes
Occupational Therapy	97112	Therapeutic procedure, one or more areas, each 15 minutes
Occupational Therapy	97535	Self-care/home management training, each 15 minutes
Speech Therapy	92507	Treatment of speech, language, voice, communication and/or auditory processing disorder
Speech Therapy	92521	Evaluation of speech fluency
Speech Therapy	92522	Evaluation of speech sound production
Speech Therapy	92523	Evaluation of speech sound production
Speech Therapy	92526	Treatment of swallowing dysfunction and/or oral function for feeding
Speech Therapy	96105	Assessment of Aphasia and Cognitive Performance Testing
Speech Therapy	97129	Therapeutic interventions that focus on cognitive function
Speech Therapy	97130	Each additional 15 minutes (use in conjunction with 97129)

Excluded from this temporary expansion of telehealth services: Any treatment that requires specialized hands-on care or specialized equipment, such as whirlpools, etc. This includes Athletic Trainings (97169 – 97172), Modalities (97010 – 97039) and Group Therapies. Any member currently receiving group therapy should be considered for individual therapy via telehealth.

Yes. You can use E/M codes to bill for telehealth with both new and established patients.

Please bill them with the appropriate Revenue code and the DR (Disaster Recovery) condition code.

No. Only contracted and credentialed physicians, specialists, Nurse Practitioners and Physician Assistants can bill for telehealth services. Additionally, Nurse Practitioners and Physician Assistants who provide telehealth services must be supervised by a contracted physician. Claims should be billed per Provider Administration Manual guidelines.

No. Our priority is to support our members, which may include exploring ways to temporarily relax or suspend clinical and administrative policies. Right now, our current policies remain in place. During the COVID-19 emergency, however, we’re closely monitoring the changes to federal and CMS guidelines and will align with any updates they release.

Yes. BlueCare aligns with recent CMS regulations, which allow for telehealth visits via platforms like Apple FaceTime, Facebook Messenger video chat, Skype, Google Hangouts video and Zoom.

If there is a COVID-19 diagnosis, we are waiving the cost-share for telehealth services performed by network providers. If telehealth is being provided for other conditions, we will continue to apply cost-share to our members.

No. We don’t cover chiropractic services for telehealth.

Yes. We encourage our patients to use telehealth benefits when possible. We also encourage patients to avoid using the emergency room, except in a true medical emergency, to prevent the spread of illness.

Telehealth has made it easier for members to access health care, so we’ve decided to continue to support telehealth services for our Commercial line of business for in-network providers who offer them. Until further notice, BlueCare Tennessee, Medicare Advantage and BlueCare Plus will continue covering telehealth during the COVID-19 emergency, as we have for the past few months.

We strive to deliver important updates to you quickly through this Provider FAQ, so some details may conflict with what’s already been published in our Provider Administration Manuals (PAMs). If you find information in this Provider FAQ conflicts with a provision in a PAM, the Provider FAQ information will temporarily take precedence over previously published information in the PAM during this pandemic. If you have questions or need clarification, please contact your Network Manager.

You should continue using the same credentialing and enrollment processes; but let us know of any constraints or delays that you have with third-party requirements, such as CMS or accreditation. We can process your application with this additional information, and make it part of your file for our Credentialing Committee to assess. The Committee may decide to approve the application for a shortened period of time and require you to re-credential earlier to ensure that pending requirements have been satisfied.

We’re adhering to the emergency directives set forth in the State of Tennessee Executive Order by the governor, available here.

BlueCare is prepared to quickly credential and enroll all initial applicants during the COVID-19 emergency. Providers should submit a PEF and declare the need for an expedited enrollment due to the current COVID-19 emergency. Use the Notes section to provide additional information about the expedited request, including when you anticipate the practitioner to begin providing services. (Providers must have a current CAQH ProView application before starting the enrollment process with us.) When you submit your form, we recommend emailing your Network Manager with the subject line “COVID-19 Request” so they can work with you and prioritize your expedited request with our enrollment team. Please have the PEF numbers and dates these practitioners need to begin providing services.

You don’t need to notify us if the billing Group NPI, Tax ID and Individual NPI on the claim will be the same for the practitioner at either location. Reimbursement won’t change, and claims will process under the practitioner’s existing setup for that network.

Please email your Network Manager using the subject line “COVID-19 Request” so they can help you with any changes needed to your existing contract.

If your office or one of your practice locations will be closed for an indefinite period, we suggest you submit that information to us in a Change Form. In the Office Hours section of the Change Form, please indicate all days that each specific location will be closed. We’ll update our member-facing, online provider directory to reflect this closure until we receive an update from you.

Your practitioners, office locations and networks will continue to display in the directory as usual, with the exception of the Location & Hours section. When the office reopens, please submit a new Change Form with the correct office hours for the location.

Thank you for continuing to keep your phone lines and websites up to date with the latest information about your practice’s policies and hours or if you’re redirecting patients to other providers. We’re reminding members to check with you before any office visit.

We understand this is a confusing time. We want to keep you updated so we can work together to care for your patients and our members. We’ve received your questions, and we’re regularly posting answers in these provider FAQs and in Availity. You can also let us know the best way to contact you by updating your information in Availity.

Yes. We continue to be committed to serving our members and providers during the COVID-19 emergency. We acted quickly to make sure our employees could work effectively from home while practicing social distancing. At the same time, we’ve prioritized our claims, customer service and clinical operations. We’re monitoring the situation and our service metrics, and will revisit as needed.

Yes. The following coronavirus/COVID-19 diagnosis codes have been added to the medical emergency list for all lines of business:

• B97.29
• B97.21
• Z03.818
• Z20.828
• U07.1

Yes. TennCare is allowing early refills on many medications, and they also encourage 90-day fills for chronic medications. Controlled substances, such as opioids, and some specialty drugs are excluded from this change. Members may have a mail-order benefit if they want to avoid going to the pharmacy.

We’ll cover home births with a certified nurse midwife for our members who have that benefit. We recommend home births only for low-risk pregnancies, and the member must have a detailed birthing plan that includes a hospital and doctor, in case of complications. For more information, please refer to your Provider Administration Manual.

Yes, BlueCare and TennCareSelect are temporarily waiving the PCP lock-in process for dates of service March 1, 2020, through Oct. 31, 2020. This does not apply to CoverKids.

To help our providers during this trying time, we announced we would temporarily delay recoupments until further notice. Effective May 15, 2020, we resumed recoupment for funds we’ve overpaid to individual providers. Effective immediately, we’re also resuming recoupments for facilities. If you have questions, please contact your Network Manager.

No. We don’t cover these supplies under our health plans.

If you want to extend an existing prior authorization that’s already been approved for an elective procedure, please contact us directly and we’ll work with you to change the date of service. Otherwise, please see below for prior authorization validity periods currently in place:

• We’re working with providers to change the dates of service to the date they call in.
• There’s currently no limit on how far in the advance we’ll change the date.

No. Our priority is to support our members, which may include exploring ways to temporarily relax or suspend clinical and administrative policies. Right now, our current policies remain in place. During the COVID-19 emergency, however, we’re closely monitoring the changes to federal and CMS guidelines and will align with any updates they release.

No. We aren’t waiving the requirement for chronic conditions, as this is a CMS requirement. During the COVID-19 emergency, we’re closely monitoring the changes to federal and CMS guidelines and will align with any updates they release.

No. In light of COVID-19, we are prioritizing the processing of all requests. During the COVID-19 emergency, we want to support our provider partners so they can focus on dealing with this health crisis. Currently our requirements for timely filing is 120 days.

BlueCare Tennessee has waived the authorization requirement for initial post-acute care reviews (skilled nursing facility, rehab and LTACH) to support rapid placement and discharge of currently hospitalized patients who can be safely discharged to another setting. Notification is required within one business day of admission. Concurrent reviews for medical necessity will continue after the first week of admission.

No. Our priority right now is to support our members by exploring ways to temporarily relax or suspend clinical and administrative policies, and offering premium extensions.