BlueCare Tennessee Providers

Last Updated on November 12, 2020

Please refer to this section for helpful information about treating BlueCare Tennessee members during the COVID-19 state of emergency.

A Message From Todd Ray (Please note updates are frequent)

Dear Valued Provider,

Thank you for the care you provide to our members every day. As the COVID-19 emergency continues, we want to let you know how much we appreciate your ongoing patience, flexibility and cooperation.

We also want to remind you that we regularly review and update our policies to help you maintain operations and keep our members safe. We urge you to check this site and our payer space at daily for updates throughout this state of emergency.

As always, please reach out to your Provider Network Manager if you have questions or need assistance.


Todd Ray, Senior Vice President, Corporate Provider Network Management and Medicare Products

Important Provider Updates and Resources From Federal and State Governments

COVID-19 Emergency Disclaimer

During the COVID-19 emergency, we’ll continue to follow the COVID-19-related policies and processes listed in this section of the BCBSTupdates website. Many of our decisions are guided by federal and state mandates, which occur frequently, so we encourage you to refer to this site daily. Should we decide to make a non-mandated change to a policy or process listed in the provider Q&As during the COVID-19 emergency, we’ll post the update 30 days in advance on this site.

For BlueCare, TennCareSelect and CoverKids lines of business unless stated otherwise.

COVID-19 Testing and Treatment


COVID-19 Drive-Through Testing


COVID-19 Antibody Tests


Telehealth Coverage


Contracting, Credentialing and Enrollment






Your Health


Protecting Yourself and Others


BlueCross Working for You