All Other Providers

Last Updated on January 18, 2022
Please refer to this section for helpful information about treating Commercial, Medicare Advantage and BlueCare Plus members during the COVID-19 state of emergency.

A Message from Todd Ray

Dear Valued Provider,

Thank you for providing the best care possible for our members.

We’re hopeful that 2022 will bring some respite from the ongoing pandemic and a possible end to the public health emergency. Until that happens, we encourage you to continue advocating for COVID vaccines and booster shots. Also, please remind your patients that flu shots are a covered benefit for most of our members.

In the coming year, we’ll continue to help you stay informed by updating this site regularly. As always, you can find more information on state and federal guidelines by visiting the State of Tennessee and CDC COVID-19 websites. You’ll find the links below.

Thank you for your dedication and the care you’ve shown our members during this challenging time.


Todd Ray, Senior Vice President, Corporate Provider Network Management and Medicare Products

We’d like to point you toward helpful resources, where you can get daily updates about providing treatment during the COVID-19 emergency:

  • Read more about the State of Tennessee’s response to the disease on the Tennessee Department of Health website.
  • Click here for the latest information from the Centers for Disease Control and Prevention (CDC).

For more general information about Coronavirus resources available to the public, you may also call the Tennessee Coronavirus Public Information Line at 1-877-857-2945.

We’re Here To Support You

During surges in COVID-19, we’re taking significant steps to remove barriers for members to receive care while streamlining certain necessary requirements for our providers, including:

  • Effective Jan. 12, 2022, waiving prior authorization requirements for all levels of post-acute care and transfers, as we did in the fall. This waiver is in effect through Feb. 7, 2022, at which time we’ll reevaluate the policy. As before, we request notification within 24 hours, or one business day, following any related facility transfers in order for our clinical staff to assist our members and their families, and to meet our contractual obligations with plan sponsors.
  • Expediting credentialing and enrollment
  • Extending re-credentialing periods
  • Relaxing some rate codes based on intensity of service

We’ll keep you updated on changes as they occur.

COVID-19 Emergency Disclaimer

During the COVID-19 emergency or until further notice, we’ll continue to follow the COVID-19-related policies and processes listed in this section of the BCBSTupdates website. Many of our decisions are guided by federal and state mandates, which occur frequently, so we encourage you to refer to this site daily. Should we decide to make a non-mandated change to a policy or process listed in the provider Q&As during the COVID-19 emergency, we’ll post the update 30 days in advance on this site.

For Commercial, Medicare Advantage and BlueCare Plus lines of business unless stated otherwise.

COVID-19 Vaccine

COVID-19 Testing and Treatment

COVID-19 Drive-Through Testing

COVID-19 Antibody Tests

Telehealth Coverage

Contracting, Credentialing and Enrollment



Your Health

Protecting Yourself and Others

BlueCross Working for You