All Other Providers

Last Updated on July 30, 2021
Please refer to this section for helpful information about treating Commercial, Medicare Advantage and BlueCare Plus members during the COVID-19 state of emergency.

A Message from Todd Ray

Dear Valued Provider,

As more Tennesseans become vaccinated, we want you to know how much we appreciate the care you provide to our members. One of our highest priorities is to help you stay informed in a climate that changes quickly and sometimes drastically.

With that in mind, please continue to visit this site for updates about the vaccines and what we’re doing to help members and providers throughout the pandemic. We also encourage you to follow us @BCBST on Facebook, Twitter and Instagram, and @BlueCross BlueShield of Tennessee on LinkedIn. You’ll find helpful resources, including interviews with BlueCross leaders discussing the importance of getting the vaccine.

For information on state and federal guidelines, please continue to visit the State of Tennessee and CDC COVID-19 websites. You’ll find the links below.

We’re doing our best to address your concerns and those of your patients. But we know you may still have questions. If you need assistance, please reach out to your local Provider Network Manager.

We appreciate the dedication you’ve shown, especially during this difficult time.


Todd Ray, Senior Vice President, Corporate Provider Network Management and Medicare Products

We’re Answering Provider Questions About COVID-19

Thank you for all you do for our members. We want to be sure our members have access to the care they need, now more than ever. We’ve included information on some common questions many providers have asked us since the spread of coronavirus in the United States.

We’d like to point you toward helpful resources, where you can get daily updates about providing treatment during the COVID-19 emergency:

  • Read more about the State of Tennessee’s response to the disease on the Tennessee Department of Health website.
  • Click here for the latest information from the Centers for Disease Control and Prevention (CDC).

For more general information about Coronavirus resources available to the public, you may also call the Tennessee Coronavirus Public Information Line at 1-877-857-2945.

We’re Here To Support You

How has BlueCross supported hospitals and health systems during the pandemic?

During surges in COVID-19, we took significant steps to remove barriers for members to receive care while streamlining certain necessary requirements for our providers, including:

  • Accepting post-admission notification over prior authorizations
  • Expediting credentialing and enrollment
  • Extending re-credentialing periods
  • Relaxing some rate codes based on intensity of service

As the strain on the system lessens, we’re putting these necessary requirements back into effect.

COVID-19 Emergency Disclaimer

During the COVID-19 emergency or until further notice, we’ll continue to follow the COVID-19-related policies and processes listed in this section of the BCBSTupdates website. Many of our decisions are guided by federal and state mandates, which occur frequently, so we encourage you to refer to this site daily. Should we decide to make a non-mandated change to a policy or process listed in the provider Q&As during the COVID-19 emergency, we’ll post the update 30 days in advance on this site.

For Commercial, Medicare Advantage and BlueCare Plus lines of business unless stated otherwise.

COVID-19 Vaccine

COVID-19 Testing and Treatment

COVID-19 Drive-Through Testing

COVID-19 Antibody Tests

Telehealth Coverage

Contracting, Credentialing and Enrollment



Your Health

Protecting Yourself and Others

BlueCross Working for You