All Other Providers

Last Updated on November 30, 2020

Please refer to this section for helpful information about treating Commercial, Medicare Advantage and BlueCare Plus members during the COVID-19 state of emergency.

A Message from Todd Ray

Dear Valued Provider,

Thank you for the care you provide to our members every day. As the COVID-19 emergency continues, we want to let you know how much we appreciate your ongoing patience, flexibility and cooperation.

We also wanted to remind you that we regularly review and update our policies to help you maintain operations and keep our members safe. We urge you to check this site and our payer space at for updates daily throughout this state of emergency.

As always, please reach out to your Provider Network Manager if you have questions or need assistance.


Todd Ray, Senior Vice President, Corporate Provider Network Management and Medicare Products

Important Provider Updates and Resources from Federal and State Governments

  • Read more about the State of Tennessee’s response to the disease on the Tennessee Department of Health website.
  • Click here for the latest information from the Centers for Disease Control and Prevention (CDC).
  • For more general information about coronavirus resources available to the public, you may also call the Tennessee Coronavirus Public Information Line at 1-877-857-2945.

COVID-19 Emergency Disclaimer

During the COVID-19 emergency, we’ll continue to follow the COVID-19-related policies and processes listed in this section of the BCBSTupdates website. Many of our decisions are guided by federal and state mandates, which occur frequently, so we encourage you to refer to this site daily. Should we decide to make a non-mandated change to a policy or process listed in the provider Q&As during the COVID-19 emergency, we’ll post the update 30 days in advance on this site.

For Commercial, Medicare Advantage and BlueCare Plus lines of business unless stated otherwise.

COVID-19 Testing and Treatment


COVID-19 Drive-Through Testing


COVID-19 Antibody Tests


Telehealth Coverage


Contracting, Credentialing and Enrollment






Your Health


Protecting Yourself and Others


BlueCross Working for You