Yes, if your provider offers this service. We’ll cover telehealth visits with providers in our networks who offer this service until further notice. This includes visits with your primary care provider, specialists, behavioral health providers and ABA providers, and physical, speech and occupational therapists. This visit will cost you the same as a face-to-face visit with your provider, so any copay or cost-share you would normally have will still apply.

We recommend calling your regular provider to see if they offer this service. Many are offering telehealth to help keep their patients at home as much as possible.

Yes. We’ll cover and waive member costs for any US FDA-approved tests, as well as those currently pending FDA approval, if your doctor recommends it. We’re also waiving member copays and deductibles for the visit to your provider, urgent care center or emergency room related to a COVID-19 test.

We’ll cover FDA-approved or emergency-authorized COVID-19 antibody tests that a network provider orders during an appointment, including during a telehealth appointment.

We’ll cover FDA-approved or emergency-authorized at-home tests that diagnose a current infection if authorized by a network provider.

Yes. We’ll cover testing for flu and strep under your usual benefit and cost-share. Many providers are performing these tests prior to COVID-19 testing.

Yes. We’ll cover vaccines authorized for emergency use by the US FDA to treat COVID-19. Currently our members have no costs for the vaccine.

Yes. If you’re diagnosed with COVID-19, we’ll cover any relevant treatment your provider recommends. We’ll also waive member costs for COVID-19 treatment at in-network facilities and with in-network providers until further notice during the COVID-19 National Emergency. That means you won’t pay anything for recommended treatment with providers in our network, if you would normally have any cost share. If you use a provider who’s not in our network, we’ll cover treatment under your usual benefits. In a true emergency, please go to the nearest emergency room.

No. Providers have procedure codes for testing and treatment related to COVID-19.

No. We understand that, as businesses reopen and adapt their health and safety practices, many require routine COVID-19 testing as part of their return-to-work or -school safety procedures. Employment-based COVID testing is not part of our health plan benefits, similar to pre-employment and periodic drug testing, and coverage for it isn’t included under the CARES Act. We’ll continue to cover the full cost of COVID-19 testing that’s recommended by your provider based on your symptoms, risk or exposure.

Yes. The Division of TennCare covers your pharmacy benefits instead of BlueCare Tennessee. They’re allowing early refills on most medications, and encourage 90-day fills for medications for chronic conditions. This doesn’t apply for controlled substances or certain specialty drugs.

For the time being, they’re also allowing you to use mail order pharmacies and delivery options from your local pharmacies.

They’ve also added some over-the-counter drugs to your benefits. Right now, you can get acetaminophen, cough expectorants, cough suppressants and antihistamines for a $0 copay.

If you have any questions about your pharmacy benefits, please call your pharmacy benefits manager at 1-888-816-1680.

Yes. We will never call you to ask for your subscriber ID. Additionally, most financial companies will not ask you for your account numbers. The only way to potentially prevent coronavirus and COVID-19 is social distancing. There’s no medicine to prevent or cure it.

Yes. This is a scammer trying to take advantage of people. Testing is done at approved sites with doctor’s orders, and there’s no medicine to prevent or cure the virus and illness currently.

Yes. This is a scam where someone is trying to take advantage of people. These emails could have links that download malware to infect your computer when clicked on. Please do not click on any links, respond to or forward these emails.

Yes. There are currently no treatments to prevent or cure coronavirus or COVID-19. Any wellness products you see advertised for these purposes are fraudulent.

Pregnant women are considered to have an increased risk for COVID-19 complications. Women with higher-risk pregnancies may be more at risk. Continue your prenatal appointments so your provider can manage any symptoms you may have.

However, looking at past viruses, like the flu and SARS, the Centers for Disease Control and Prevention warns that pregnant women who contract COVID-19 could be more likely to have severe respiratory problems, like pneumonia. This is because pregnant women already have increased heart rates and diminished lung capacity.

According to the Centers for Disease Control and Prevention, you may have a higher risk of miscarriage or premature delivery if you contract COVID-19.

It’s not clear yet whether cases of newborns with COVID-19 are born infected, or are becoming infected after birth. It’s likely that if you’re infected with COVID-19, your baby will be placed in isolation after birth to prevent the disease from passing from you to them.

According to the CDC, breastmilk is unlikely to pass COVID-19 to a newborn. Talk with your provider about how to start or continue breastfeeding.

Some BlueCross members may have benefits for a home birth with a certified nurse midwife. Home births are recommended only for low-risk pregnancies, and you must have a detailed birthing plan that includes a hospital and doctor, in case of complications. If you’re unsure if your plan covers home births, call us at the Member Services number on the back of your Member ID card.

It’s important to note that licensed and accredited hospitals and birth centers are still safe places to deliver your baby. If you’ve already chosen your delivery provider, talk with them about your concerns to ensure you’re making the right birth choice for you and your family.

No. Even under normal circumstances, babies born prematurely or sick are at higher risk of getting sick because of their compromised immune systems. The general recommendation for these babies is that you not take them in public for at least three months. This includes church and grocery stores. With the COVID-19 health risk, taking your baby out in public is even more risky. The best advice is to keep your baby at home and protect them from exposure to all possible viruses, including COVID-19.

In a newborn, a fever of 100.4° F is considered high enough to seek medical treatment in the first two months of your child’s life. As always, double-check the environment to make sure your baby’s temperature is accurate. Wearing extra warm clothes or being bundled in blankets, as well as being in a very warm room or in a hot car, could make their temperature reading higher.

If you’re worried about your baby’s temperature, your safest bet is always to call your pediatrician for advice on next steps.

The CDC has a coronavirus self checker on their website that helps you quickly understand which symptoms to watch out for and how to get help. The virus has a wide range of symptoms that include fever, cough, shortness of breath or trouble breathing, chills, repeated shaking with chills, fatigue, muscle pain, headache, sore throat, diarrhea, congestion or runny nose, and new loss of taste or smell.

The first step is to stay home and separate yourself from other people or animals as much as possible. That’ll help keep germs from spreading until you can get tested and advice from a doctor.

Next, check with your county health department to schedule at a free testing site or call your primary care provider. If your doctor thinks you need to be tested, they can give you instructions on where to go for testing if their office doesn’t offer it. Many pharmacies and urgent care centers offer testing.

Other than for testing, please stay at home, wear a mask and isolate yourself from others in your home, if possible.

Since you’re not having symptoms but you think you’ve been exposed, please isolate at home and call your doctor to see if they recommend testing. If they think you need to be tested, they can give you instructions on where to go and what to do. Because symptoms can take so long to appear, you should quarantine at home for 14 days starting the day you learned of your exposure.

The first step is to stay home and separate yourself from other people or animals as much as possible. That’ll help keep germs from spreading until you can get advice from a doctor.

Next, check with your county health department to schedule at a free testing site or call your primary care provider. If your doctor thinks you need to be tested, they can give you instructions on where to go for testing if their office doesn’t offer it. Many pharmacies and urgent care centers offer testing.

Other than for testing, please stay at home, wear a mask and isolate yourself from others in your home, if possible.

Testing varies in every community. You can check with your local health department for free testing sites, and many pharmacies, urgent care centers and primary care providers offer it. Certain types of testing require a physician referral. The U.S. Department of Health & Human Services has compiled a list of some community testing sites, which you can find here.

The CDC recommends testing for people who’ve had close contact with someone who has COVID-19. If you’re fully vaccinated, the CDC says you don’t need to be tested in this instance. The CDC says you should stay away from others pending your test results.

The latest guidance from the CDC says if you’ve had a mild case, you may leave self-isolation if it’s been 10 days since your symptoms started, you’ve been without a fever for 24 hours and haven’t used a fever reducer, and your other symptoms are improving. If you’ve had a moderate or severe case of COVID-19 or are immune-compromised, you’ll need to isolate for 20 days. In these cases, you’ll need to talk with your doctor about when it’s OK for you to leave isolation.

The CDC has also released new guidance for household family members of someone who tests positive.

If you live with others, they’ll also need to quarantine during the time you’re in isolation. They should also quarantine for an additional 14 days starting the last day they had contact with you or the day you’re no longer in isolation. However, the CDC says that period could shorten if the person has no symptoms after 10 days. Additionally, if they’re tested five days after their last exposure and test negative, then their quarantine could end after seven days.

Yes. Providers are following some safety social distancing guidelines, so be sure to call their office before your appointment to know what extra safety steps they’ll want you to follow when you get there. You also should take some personal safety measures, including wearing a mask if you’re not fully vaccinated and making sure you don’t have a fever or any signs of COVID-19 before going in person. If you have any symptoms or have been exposed to someone with COVID-19, you’ll need to reschedule your appointment.

If you have health issues that put you at higher risk of COVID-19 complications or simply don’t feel comfortable going out in person, many providers are still offering telehealth appointments.

Getting a vaccine is your best protection against COVID-19. Until you’re fully vaccinated, social distancing and wearing a mask are the best ways to protect yourself.

Wash your hands with soap and water frequently, especially if you’re out of your home. Hand sanitizer can help when soap and water are unavailable.

Clean all frequently touched surfaces in your home, car and workspace, if you’re still going into work.

Cover your coughs and sneezes, and immediately throw away the used tissues.

If someone in your house is sick or has symptoms, have them self-isolate away from others in the house. Call their provider for instructions on what to do next.