Updated September 30:
The COVID-19 pandemic is unlike anything our members have faced in recent memory – and as part of our mission of peace of mind through better health, we want to make sure they receive the care they need.
In recent weeks, we have enhanced our support of members by:
- Waiving all member cost-sharing for COVID-19 treatments, including hospitalizations, from in-network providers until the end of the COVID-19 national emergency
- Waiving member costs for any appropriate FDA-aligned test
- Allowing early prescription refills and 90-day prescriptions to avoid increased risk of exposure
- Expanding access to telehealth services by making PhysicianNow visits available at no cost from March 11, 2020, through June 30, 2020, and by covering virtual visits with other network providers for many services
- Sharing key public health information, such as promoting social distancing and warning of potential scam activity
Managing your mental health during the COVID-19 crisis
The novel coronavirus – and the necessary quarantining and social distancing that result from it – can leave many of us feeling anxious, concerned for our well-being (or that of our loved ones) and unsure where to turn.
In addition to telehealth resources available through BlueCross that allow you to talk with a doctor from your home 24/7, these articles can help you manage your mental health during this challenging and unprecedented time.
- How your emotions affect your mental health
- When to seek help for mental health
- Coping with multiple health issues
- Stress and the human brain: facts and fixes
- How grief affects your health
- Alcohol use and abuse: 5 things to know
We also recommend these resources:
Centers for Disease Control and Prevention
National Institute of Mental Health
Substance Abuse and Mental Health Services Administration
- Virtual recovery resources (PDF)
- Tips for social distancing, quarantine and isolation during an infectious disease outbreak (PDF)
You can also call the SAMHSA Disaster Distress Helpline, 1-800-985-5990, or text TalkWithUs to 66746 to connect with a trained crisis counselor 24/7, 365 days a year. According to SAMHSA, this hotline is “dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories.”
How our foundation is helping local organizations fight hunger
As the novel coronavirus (COVID-19) spreads across Tennessee, people are coming together to help one another. Residents are keeping themselves and their neighbors “safer at home” while tending to the vulnerable and supporting local businesses.
But as the pandemic continues to affect our everyday lives, more people are facing uncertainty about providing food for their families. BlueCross leaders recognized these developing needs, and our foundation acted quickly to support local organizations equipped to meet them.
“Every day, families count on food banks for help — and that’s especially true now,” said JD Hickey, M.D., CEO of BlueCross and chairman of the BlueCross Foundation. “Tennesseans can get through these challenging times by coming together, and we’re expanding our support for food banks statewide as another way to bring peace of mind to our neighbors.”
Equipping local food banks to provide millions of meals
Our foundation’s support will help Tennessee food banks meet the needs of their communities now more than ever.
To read the full article, please click here.
Have questions about COVID-19 or how we’re covering testing and treatments for our members? Check out our FAQ.
Latest Updates From BlueCross
- September 22 | BlueCross Foundation Launches Statewide Flu Vaccine Education Campaign
- August 26 | How we helped expand telehealth specialty care in East Tennessee
- August 26 | In a COVID-19 era, the flu vaccine remains essential | Opinion
- July 29 | How our foundation is helping Chattanooga students stay connected
- July 23 | Why COVID-19 pandemic has given rise to domestic violence | Opinion
- July 20 | BlueCross Briefing: Safely Navigating Public Spaces (Video)
- June 25 | Why we must recognize racism as a public health threat | Opinion
- June 23 | 4 telehealth takeaways from our chief medical officer’s U.S. Senate Committee testimony
- June 1 | We’re continuing to waive COVID-19 testing and treatment costs for our members
- May 20 | BlueCross Briefing: COVID-19: Protecting Yourself And Others (Video)
- May 19 | BlueCross Waives Primary, Behavioral Care Costs for Medicare Advantage Members
- May 14 | BlueCross Making In-Network Telehealth Services Permanent
- May 7 | Real story: How to prepare for a telehealth visit
- April 7 | COVID-19: Expert Q&A on treatments, research and more
- April 6 | COVID-19: Expert Q&A on coping with change and concerns
- April 2 | BlueCross to Cover Full Treatment Costs for COVID-19
- March 30 | BlueCross Briefing: How to seek care and avoid spreading coronavirus (Video)
- March 25 | How our foundation is helping local organizations fight hunger
- March 18 | BlueCross Briefing: How to Practice Social Distancing to Limit the Spread of COVID-19 (Video)
- March 17 | BlueCross Expanding Telehealth Access with In-Network Providers
- March 13 | BlueCross Briefing: Coronavirus Update with Dr. Willis (Video)
- March 12 | BlueCross Offering Telehealth Visits at No Cost
- March 6 | BlueCross to Cover Full Testing Costs for COVID-19
- March 5 | We’re answering member questions about coronavirus (COVID-19) coverage
- March 3 | BlueCross Briefing: Coronavirus Update with Dr. Willis (Video)
- March 2 | What Tennesseans should know about novel coronavirus (COVID-19)