Our Support

Updated September 30:

The COVID-19 pandemic is unlike anything our members have faced in recent memory  and as part of our mission of peace of mind through better health, we want to make sure they receive the care they need. 

In recent weeks, we have enhanced our support of members by:

  • Waiving all member cost-sharing for COVID-19 treatments, including hospitalizations, from in-network providers until the end of the COVID-19 national emergency
  • Waiving member costs for any appropriate FDA-aligned test
  • Allowing early prescription refills and 90-day prescriptions to avoid increased risk of exposure
  • Expanding access to telehealth services by making PhysicianNow visits available at no cost from March 11, 2020, through June 30, 2020, and by covering virtual visits with other network providers for many services
  • Sharing key public health information, such as promoting social distancing and warning of potential scam activity

For the most up-to-date information we’re sharing with our customers and partners, visit our Member FAQ and Provider FAQ. 

Managing your mental health during the COVID-19 crisis

The novel coronavirus – and the necessary quarantining and social distancing that result from it – can leave many of us feeling anxious, concerned for our well-being (or that of our loved ones) and unsure where to turn.

In addition to telehealth resources available through BlueCross that allow you to talk with a doctor from your home 24/7, these articles can help you manage your mental health during this challenging and unprecedented time.

We also recommend these resources:

Centers for Disease Control and Prevention

National Institute of Mental Health

Substance Abuse and Mental Health Services Administration

You can also call the SAMHSA Disaster Distress Helpline, 1-800-985-5990, or text TalkWithUs to 66746 to connect with a trained crisis counselor 24/7, 365 days a year. According to SAMHSA, this hotline is “dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories.”

How our foundation is helping local organizations fight hunger

As the novel coronavirus (COVID-19) spreads across Tennessee, people are coming together to help one another. Residents are keeping themselves and their neighbors “safer at home” while tending to the vulnerable and supporting local businesses.

But as the pandemic continues to affect our everyday lives, more people are facing uncertainty about providing food for their families. BlueCross leaders recognized these developing needs, and our foundation acted quickly to support local organizations equipped to meet them.

“Every day, families count on food banks for help — and that’s especially true now,” said JD Hickey, M.D., CEO of BlueCross and chairman of the BlueCross Foundation. “Tennesseans can get through these challenging times by coming together, and we’re expanding our support for food banks statewide as another way to bring peace of mind to our neighbors.”

Equipping local food banks to provide millions of meals

Our foundation’s support will help Tennessee food banks meet the needs of their communities now more than ever.

To read the full article, please click here.


Have questions about COVID-19 or how we’re covering testing and treatments for our members? Check out our FAQ.

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