Our Support

The COVID-19 pandemic is unlike anything our members have faced in recent memory – and as part of our mission of peace of mind through better health, we want to make sure they receive the care they need.


Here are a few ways we’re enhancing our member support during this time:


Waiving all member cost-sharing for COVID-19 treatments, including hospitalizations, from in-network providers until the end of the COVID-19 national emergency


Waiving member costs for any appropriate FDA-aligned test


Allowing early prescription refills and 90-day prescriptions to avoid increased risk of exposure

Sharing key public health information, such as promoting social distancing and warning of potential scam activity

Expanded telehealth care options, meaning our members can have a video or phone visit with their in-network providers who offer it, keeping them safer at home


We’re also helping provide meals to Tennesseans

Many in our state sadly are worried where their next meal will be coming from. Our BlueCross Foundation donated $3.25 million to food banks across our state to help all our neighbors.
Read more

How BlueCross is helping with mental health during COVID-19

The coronavirus – and the necessary quarantining and social distancing that result from it – can leave many of us feeling anxious, concerned for our well-being (or that of our loved ones) and unsure where to turn.

BlueCross is here to listen and connect you to the people who can help. We have telehealth resources available that allow you to talk to a doctor from your home 24/7. Whether you want to check on telehealth options with your provider or are looking for a provider, you can visit our behavioral health resources page to find the ongoing, one-on-one support you need during this time.
Visit the BCBST Behavioral Health Resources Page

Additional mental health resources

Centers for Disease Control and Prevention

National Institute of Mental Health

Substance Abuse and Mental Health Services Administration

You can also call the SAMHSA Disaster Distress Helpline, 1-800-985-5990, or text TalkWithUs to 66746 to connect with a trained crisis counselor 24/7, 365 days a year. According to SAMHSA, this hotline is “dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories.”