Our Support
The COVID-19 pandemic is unlike anything we have faced in recent memory. As part of our mission of peace of mind through better health, we want to make sure our members get the care they need – and that our neighbors and communities get additional support.

Member support

Covering COVID-19 vaccines and boosters for members who are eligible, at no cost share.

Waiving member costs for any appropriate FDA-aligned test


Expanded telehealth care options, meaning our members can have a video or phone visit with their in-network providers who offer it, keeping them safer at home
BlueCross Foundation support
The BlueCross BlueShield of Tennessee Foundation has committed nearly $9 million to our communities throughout the pandemic:
$5 million to food banks statewide, helping our neighbors worried about where their next meal will come from
$850,000 for a statewide flu vaccine education campaign
$400,000 to cultural organizations in Chattanooga facing financial hardship as a result of the pandemic
$160,000 for free flu shot clinics around the state
$125,000 for COVID testing in Hamilton County and Memphis
How BlueCross is helping with mental health during COVID-19
The coronavirus – and the necessary quarantining and social distancing that result from it – can leave many of us feeling anxious, concerned for our well-being (or that of our loved ones) and unsure where to turn.
BlueCross is here to listen and connect you to the people who can help. We have telehealth resources available that allow you to talk to a doctor from your home 24/7. Whether you want to check on telehealth options with your provider or are looking for a provider, you can visit our behavioral health resources page to find the ongoing, one-on-one support you need during this time.
Visit the BCBST Behavioral Health Resources Page
Additional mental health resources
Centers for Disease Control and Prevention
National Institute of Mental Health
Substance Abuse and Mental Health Services Administration
- Virtual recovery resources (PDF)
- Tips for social distancing, quarantine and isolation during an infectious disease outbreak (PDF)
You can also call the SAMHSA Disaster Distress Helpline, 1-800-985-5990, or text TalkWithUs to 66746 to connect with a trained crisis counselor 24/7, 365 days a year. According to SAMHSA, this hotline is “dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories.”